This Privacy Policy explains how Khaate Raho ("we", "us", "our") collects, uses, and protects information when you use our restaurant platform - including the Admin / Dashboard app, customer ordering experience, kitchen, queue, and related websites and services (together, the "Services").
1. Who this policy covers
This policy applies to:
- Restaurant owners, managers, and staff using Admin, Kitchen, Queue, and related apps
- Guests and customers placing orders through Khaate Raho storefronts or QR flows
- Visitors to our marketing website
2. Information we collect
Depending on how you use the Services, we may collect:
- Account and business information: name, email, phone, password or auth tokens, role, outlet/tenant details, GST/FSSAI or other business identifiers you provide
- Customer / order information: customer name, phone, email, order contents, payment status/method references, delivery or table details, feedback if enabled
- Staff and operations data: staff profiles, attendance records, cash drawer activity, inventory and recipe data
- Media you upload: menu, category, segment, or outlet images from your photo library or files you choose
- Device and technical data: device type, OS, app version, IP address, approximate network info, crash/diagnostic logs, and push notification device tokens (for example FCM on supported web/native builds)
- Bluetooth / printer context (Admin Android): identifiers of printers you pair for bill printing. Location permission on older Android versions may be requested only to discover Bluetooth devices - not for tracking your movements
We do not intentionally collect payment card numbers in our own servers when payments are handled by third-party processors; those providers process card data under their own policies.
3. How we use information
- Provide, operate, and secure the Services (orders, POS, inventory, staff tools)
- Authenticate users and manage tenant / outlet access
- Print bills and receipts when you choose to use supported printers
- Send operational notifications (for example new order alerts) when enabled
- Improve reliability, diagnose issues, and prevent fraud or abuse
- Comply with legal obligations and respond to lawful requests
- Communicate product updates or support responses you request
4. Legal bases (where applicable)
We process personal data to perform our contract with you, with your consent (for example optional permissions), for legitimate interests such as securing and improving the Services, and where required by law.
5. Sharing of information
We do not sell your personal information. We may share data with:
- Service providers who host infrastructure, analytics, messaging, or payments for us
- Other users in your restaurant tenant (for example staff who need order details to fulfill)
- Authorities when required by applicable law
- A successor entity if we undergo a merger, acquisition, or similar transaction
6. Data retention
We retain information for as long as needed to provide the Services, meet legal/accounting requirements, resolve disputes, and enforce agreements. When you request deletion, we delete or anonymize personal data unless we must retain it by law.
7. Security
We use industry-standard safeguards such as HTTPS, access controls, and secure token storage where available. No method of transmission or storage is completely secure.
8. Your rights and choices
Subject to applicable law, you may request to:
- Access or correct personal information we hold about you
- Delete your account or personal information
- Withdraw optional permissions (notifications, photos, Bluetooth) in device settings
- Opt out of non-essential marketing communications
Restaurant admins can manage staff and customer records inside the Admin app according to their role. To request deletion of a tenant account or personal data, contact us using the details below.
9. Children's privacy
The Services are intended for restaurant businesses and adult users. They are not directed to children under 13 (or the minimum age required in your jurisdiction).
10. International transfers
Your information may be processed on servers in India or other locations where we or our providers operate. We take steps appropriate to protect information in line with this policy.
11. Third-party services
The Services may use third parties such as cloud hosting, Firebase Cloud Messaging, payment gateways, or analytics. Their use of information is governed by their own privacy policies in addition to ours.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated "Last updated" date. Continued use of the Services after changes means you accept the updated policy.
13. Contact us
For privacy questions, data access, or deletion requests:
Email: support@khaateraho.in
Product: Khaate Raho - restaurant management platform